Refund & Return Policy

Because Portuguese Tile Society products are decorative artisan items produced in small batches, all refund and return requests are reviewed individually.

Damaged or Broken Items

If your order arrives damaged or broken, you may request a replacement or refund within 30 days of delivery.

To process a claim, please email support@portuguesetilesociety.com with:

• Your order number
• Clear photographs of the damaged item
• Photographs of the original packaging
• A brief description of the damage

Requests submitted without photographs may not be approved.

Non-Custom Tile Returns

Non-custom tile orders may be eligible for return within 30 days of delivery if:

• The item is unused
• The item is in original condition
• The item is returned in original packaging when possible

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds are issued after the returned item is received and inspected.

Original shipping costs are non-refundable.

Custom Tile Orders

Because custom tile products are created from customer-submitted images and personalized requests, all custom tile sales are final.

Custom orders cannot be canceled, returned, or refunded once production has begun.

If a custom order arrives damaged during shipping, please contact us within 30 days with photographs for review.

Refund Processing

Approved refunds are issued to the original payment method.

Please allow several business days for your financial institution to process the refund.

EU Consumer Rights

Customers located within the European Union may have additional rights under applicable consumer protection laws.

Nothing in this policy limits rights granted under mandatory EU consumer legislation.