Política de envio

Last updated: 21/05/2026

Portuguese Tile Society ships worldwide from Portugal.

We work with international shipping carriers to safely deliver decorative tile orders to customers across the world. Shipping times and carrier availability may vary depending on destination country, customs processing, weather conditions, and local postal services.

Processing Times

Most standard orders are processed within 3–7 business days.

Custom tile orders follow a different timeline, because design work happens before production begins.

After you place your €10 design deposit, our design team produces two to three design proposals within 3–5 business days. Once you select your preferred design and pay the remaining balance, your tile enters production and ships within the standard processing time above.

Most custom orders are completed within 2–4 weeks from deposit to dispatch, depending on how quickly designs are approved.

Orders are not shipped on weekends or Portuguese public holidays.

Shipping Locations

We currently ship to most international destinations. If your country is unavailable during checkout, please contact us before placing your order.

Customers are responsible for ensuring shipping information is entered correctly at checkout.

Estimated Delivery Times

Estimated shipping times vary by region:

  • Portugal: 2–5 business days
  • Europe: 5–12 business days
  • United States & Canada: 7–21 business days
  • International destinations: 10–30 business days

These timelines are estimates only and are not guaranteed.

Christmas Ordering Deadlines

To arrive before 24 December, we recommend ordering by the following dates:

  • Ready-made tiles
    • Portugal: 12 December
    • Europe: 5 December
    • United States and Canada: 26 November
    • Other international destinations: 17 November
  • Custom and portrait tiles
    • Portugal: 2 December
    • Europe: 25 November
    • United States and Canada: 16 November
    • Other international destinations: 7 November

Orders placed after these dates will still be produced and shipped, but we cannot guarantee arrival before Christmas. December is the busiest period for postal carriers worldwide and delays are common.

Customs, Duties & Import Taxes

International orders may be subject to customs fees, VAT, import duties, or local taxes depending on your country’s regulations.

Portuguese Tile Society is not responsible for customs delays or additional import charges applied by your local government or shipping carrier.

Customers are responsible for any applicable import fees.

Tracking Information

Tracking information will be provided when available once your order ships.

Some international shipping methods may have limited tracking updates after the package leaves Portugal.

Damaged Packages

If your order arrives damaged, please contact us within 30 days of delivery at shipping@portuguesetilesociety.com with:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the packaging
  • A brief description of the issue

We may offer a replacement or refund after review.

Lost or Delayed Shipments

Portuguese Tile Society is not responsible for delays caused by:

  • Customs processing
  • Postal disruptions
  • Weather events
  • Carrier issues
  • Incorrect shipping information provided by the customer

If your package appears lost, please contact us and we will do our best to assist with the carrier investigation process.