Shipping policy

Last updated: October 4, 2026

Portuguese Tile Society ships from Portugal. This policy explains where we ship, what it costs, when shipping is free, how long it takes and what to do if something goes wrong.

If you have any questions, contact us at info@portuguesetilesociety.com or call +351 963 413 448.

Free shipping

Free shipping is applied automatically at checkout when your order reaches the amount for your destination:

  • Mainland Portugal: free on orders of 60 € or more.

  • Mainland Spain: free on orders of 60 € or more.

  • Azores and Madeira: free on orders of 100 € or more.

  • Most of the European Union: free on orders of 100 € or more to Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Romania, Slovakia and Slovenia.

Free shipping does not currently apply to the Balearic Islands, Cyprus, Malta, Sweden, Switzerland, the United Kingdom or the United States.

Shipping costs

Below the free shipping amount, and for destinations without free shipping, the cost is based on the weight of your order. It is shown at checkout before you pay.

Where we ship

We currently ship to Portugal (mainland, the Azores and Madeira), Spain (mainland and the Balearic Islands), Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, the United Kingdom and the United States.

We do not currently ship to the Canary Islands, Ceuta or Melilla. If your country is not listed, please contact us before you place your order.

Processing times

Most standard orders are processed within 3 to 7 business days.

Custom tile orders follow a different timeline, because design work happens before production begins. After you place your 18 € design deposit, our design team prepares two to three design proposals within 3 to 5 business days. Once you choose your preferred design and pay the remaining balance, your tile goes into production and ships within the standard processing time above. Most custom orders are completed within 2 to 4 weeks from deposit to dispatch, depending on how quickly the design is approved.

Orders are not shipped on weekends or Portuguese public holidays.

Estimated delivery times

Once your order has shipped, delivery usually takes:

  • Portugal: 2 to 5 business days

  • Europe, including the United Kingdom and Switzerland: 5 to 12 business days

  • United States: 7 to 21 business days

These times are estimates, not guarantees. They can be affected by carrier delays, customs processing, weather and other events beyond our control.

Christmas ordering dates

To arrive before 24 December, we recommend ordering by these dates:

Ready-made tiles

  • Portugal: 12 December

  • Europe: 5 December

  • United States: 26 November

Custom and portrait tiles

  • Portugal: 2 December

  • Europe: 25 November

  • United States: 16 November

Orders placed after these dates will still be made and shipped, but we cannot guarantee arrival before Christmas. December is the busiest time of year for carriers and delays are common.

Customs, duties and import taxes

Orders to countries outside the European Union, such as the United Kingdom, Switzerland and the United States, may be subject to customs duties, VAT, import taxes or local fees, depending on the rules of the destination country. Any charges collected at checkout are shown before you complete your purchase. Any other import charges are the customer's responsibility.

Portuguese Tile Society is not responsible for customs delays or for additional charges applied by your local authorities or the carrier.

Order tracking

When tracking is available, we will send you a tracking number and a link once your order has shipped. Tracking information may take some time to update, and some international services show limited updates after the parcel leaves Portugal.

Address accuracy

Please check your shipping address at checkout. You are responsible for entering it correctly. If you need to correct it, contact us as soon as possible.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We may not be able to change an order once it has shipped.

Split shipments

Items from the same order may be shipped separately. Each shipment may have its own tracking information.

Damaged parcels

If your order arrives damaged, contact us within 30 days of delivery at shipping@portuguesetilesociety.com with:

  • your order number

  • clear photos of the damaged item

  • photos of the packaging

  • a short description of the problem

We may offer a replacement or refund after review.

Lost or delayed parcels

Portuguese Tile Society is not responsible for delays caused by:

  • customs processing

  • postal disruptions

  • weather events

  • carrier issues

  • incorrect shipping information provided by the customer

If your parcel appears to be lost, contact us and we will do our best to help with the carrier's investigation.

Questions

Contact us at info@portuguesetilesociety.com or call +351 963 413 448.